DO YOU HAVE A SHOP I CAN VISIT?
We do not have a high-street store but all of our wedding jewellery is available to view and try on in our studio, which is based in Marchwood, near Southampton, Hampshire UK.
We work by appointment only and allow an about an hour and a half for each appointment. You are welcome to bring along your maids, family etc (but please be mindful that our studio is quite small when inviting your friends).
At our meeting, you will be able to try on our samples, chat to us about any ideas you have (whilst enjoying a tea or coffee of course!). It is useful if you bring along any photos, swatches etc which may help when choosing your accessories.
HOW DO I MAKE AN APPOINTMENT?
If you would like to make an appointment to visit our studio please call 023 80 871627, or e-mail firstname.lastname@example.org, alternatively you can fill in the contact form on our website and we will contact you asap .
WHAT IS THE COST OF YOUR BESPOKE DESIGN SERVICE?
There is no set fee for this service, the cost of your wedding jewellery will be simply calculated on materials used and the time it takes to complete the design.
There is no charge for the design consultation, so you can work with us to create a piece that is unique to you – at no additional cost ! This may include some personal heirlooms or pieces of jewellery which can be incorporated into your design.
WHAT IF WE ARE UNABLE TO VISIT YOUR STUDIO?
It is not always necessary for us to actually meet in person in order for us to design your perfect accessories. We can and often do, work via telephone or e-mail to come up with the headpiece of your dreams! Simply contact us and we can discuss your requirements.
HOW LONG DOES DELIVERY TAKE?
Delivery times vary from style to style as each piece of bridal jewellery is made to order. Standard purchases from our collections will usually be dispatched within 4 weeks of being ordered.
Custom and bespoke orders can take longer to be despatched depending on the time of year.
We can supply you with an estimated delivery date before ordering, simply contact us on 023 80 871627, or e-mail email@example.com.
For UK mainland orders your wedding jewellery will arrive 24 hours after dispatch. For International Orders the purchase will leave the UK within 24 hours of dispatch, but can take 5-10 additional working days to arrive due to potential delays with customs or local post services.
If you require urgent international delivery please contact us prior to ordering on 023 80 871627 or e-mail firstname.lastname@example.org and we can arrange to use an international courier service at additional cost.
WHAT IF I NEED MY ITEM SOONER THAN 4 WEEKS?
We are usually able to accommodate urgent orders, so please contact us on 023 80 871627 or e-mail us at email@example.com and we will be able to confirm if we can deliver your bridal jewellery in time for your big day or hair trials/dress fittings.
I AM NOT SURE WHICH COLOUR CRYSTAL OR PEARL TO CHOOSE?
All of the colours we offer are available to view at our studio, simply make an appointment by calling 023 80 871627 or e-mailing firstname.lastname@example.org Bring a swatch of fabric with you and we will give you the exact match and can even send you a sample crystal or pearl by return.
Alternatively you can post us a swatch of fabric and we will match it for you. Tracy, our designer can also offer advice on current trends to help you with your colour selection.
If we do not currently have a colour on our chart that you would like please let us know and we will be happy to source something for you.
I HAVE BEEN GIVEN A FAMILY HEIRLOOM BROOCH/EARRING ETC – CAN THIS BE INCORPORATED INTO MY DESIGN?
We have worked with brides who have been given jewellery from relatives, often family keepsakes handed down, that they wish to wear on their wedding day. In most cases we have been able to adapt them or use components from original pieces to create a new contemporary design whilst retaining ‘something’ of the original. Please visit our bespoke gallery HERE to view examples.