We hope that you love your new purchase but if your item is found to be faulty please return it to us, with the original packaging, within 7 days of receipt of your order. As all items are made to order we are unable to accept returns of items that are not faulty.
Should you change your mind on a design or prefer an alternative – please contact us before returning your item. We will try to help but cannot guarantee a refund. (This does not affect your statutory rights)
Prior to returning you order please contact us first, by telephone or email firstname.lastname@example.org before you send it back so that we know to expect your parcel.
Items being returned must be in their original condition (as delivered) and in original packaging, we will issue a full refund within 28 days of receipt of the item by us. Original condition means that the item is unworn and that there are no marks or scratches on the item. The item being returned must not have come into contact with any perfumes, hairsprays or other chemicals.
We are unable to accept items that have been worn or have been in contact with these materials or are simply unwanted.
We are unable to accept the return of earrings in compliance with current Health & Hygiene regulations.
In addition please note that custom orders, Bespoke orders or items which have been tailored to your individual style requirements, are non-returnable unless faulty.
We will replace faulty items with an identical replacement, rather than a refund if you would prefer. Please indicate your preference when you contact us.
Unfortunately we are unable to offer an exchange service. If you wish to order a different item to the one you have received, you will need to place a new order online and contact us to discuss the possible return the item you have.
Please note that we are not able to refund your original delivery costs unless the item you have received is faulty or we have sent you the wrong item by mistake.
Goods being returned to us are your responsibility until they reach us and we cannot accept liability for any lost or damaged goods that you are sending back. For your own protection, we strongly recommend that you return all items to us using a delivery service that insures you for the value of the goods that you are returning. We ask that all items are sent by Royal Mail 1st Class Signed For Delivery. We do not take any responsibility for items that are not delivered and request that you contact Royal Mail directly.